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ON SELECTED PRODUCTS

 

RETURNS AND COMPLAINTS

The right to file a complaint

A warranty claim is available for all our products. In case of any doubts or questions, please contact us by e-mail at 

[email protected].

Please await receiving a message.

File a complaint under the warranty. You can do it by sending a completed form at [email protected]

Claim decision

The complaint decision will be made within a maximum of 14 business days from the moment of receiving the complaint form.

Withdrawal from the contract without giving cause

(statutory right)

 

1. The statutory right to withdraw from the purchase agreement without giving a reason applies to all products.

2. The right can be exercised within 14 days from the date of receiving the goods.

3. Please inform us if you are planning to exercise your right. Fill out the withdrawal form below.

4. Include the withdrawal form in the package together with the chair.

5. Prepare the goods for return. Personally, by post or courier service, return the chair to our office at: ul. Dekoracyjna 8, 65-155 Zielona Góra, Poland. Remember that the customer covers all costs associated with exercising the right to return (shipping cost).

6. We make refuns within 14 days days starting from the day of receiving the goods. The refund wil be made through the same channel the payment was originally made unless the customer wishes otherwise.

Withdrawal from the purchase agreement without giving a reason

(additional right)

 

1. We offer our customers additional right (separate from the statutory) to withdraw from the purchase agreement without giving cause within the store. Detailed information on this right is available in the Regulations.

2. The right lasts to 365 days * from receiving the goods (accordingly with the provisions on returning unused goods specified in the Regulations).

3. Please inform us if you are planning to exercise the right. Fill out the withdrawal form below.

4. Include the withdrawal form in the package together with the chair.

5. Prepare the item for return. Deliver the chair personally, via post or courier service to ul. Dekoracyjna 8, 65-155 Zielona Góra, Poland. Please note that the customer covers the shipping costs regarding the right to product return.

6. Within 14 days from shipping of the goods, we will make a refund. The reimbursment will take place in the same way as the payment was made for the goods, unless another method was indicated.

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