Regulations of the Diablo Chairs online store

For the purposes of these Terms and Conditions, the following terms have the meaning set out below:

1. Online Store, Store – the commercial activity carried out through the website www.diablochairs.com/en.
2. Seller – Domator24 sp. z o.o. with its registered office at ul. Dekoracyjna 8, 65-155 Zielona Góra, Poland, NIP 9292072263, REGON 522638490, BDO 000572914.
3. Customer – any natural person, legal entity or organisational unit without legal personality that uses the Online Store.
4. Consumer – a natural person using the Store for purposes unrelated to their trade, business, craft or profession; and, where applicable under the law of their country of residence, also a natural person acting for mixed purposes where the business element is not the predominant purpose of the contract.
5. Product, Assortment – goods offered for sale in the Store.
6. Customer Account – a feature of the Store that allows the Customer to make purchases without entering personal data each time, and also enables the editing of such data, viewing order history and submitting complaints.
7. Electronic Services – services provided through the Store within the meaning of applicable EU and national legislation on electronically supplied services.

1. The Seller offers the products and services presented in the Store.
2. Orders placed in the Store are fulfilled within the European Union only. This Store serves EU Member States for which no separate language version is available. Sales to EU countries are conducted on a cross-border basis within the EU single market.
3. To use the Store correctly, the Customer must have a device with the following minimum requirements:
   • a. a web browser supporting HTML, CSS and JavaScript standards;
   • b. JavaScript must be enabled;
   • c. cookies must be enabled.
4. Internet connection costs are determined by the Customer's service provider. The Seller does not charge any fees in this respect.
5. All communications to the Seller should be directed to the following email address: [email protected] or via the contact form at https://diablochairs.com/en/contact-eu.
6. The Seller is a company registered in Poland. Cross-border sales to EU Member States are conducted within the EU single market framework. Seller details: Domator24 sp. z o.o., ul. Dekoracyjna 8, 65-155 Zielona Góra, Poland, NIP: 9292072263. The Seller acknowledges that Consumers in each EU Member State benefit from the mandatory consumer protection provisions of their national law, to the extent these offer a higher level of protection than the provisions of these Terms and Conditions.

1. Use of the Store requires the prior submission of necessary data. When registering, the Customer is required to provide the personal data requested. Refusal to provide data required for the proper performance of the contract prevents the conclusion of the contract.
2. The Store's assortment may be browsed using the Store's navigation tabs.
3. Unless otherwise indicated, prices displayed in the Store are inclusive of VAT. Prices listed for individual products do not include delivery costs, unless stated otherwise in the product description.
4. The Seller has the right to refuse to fulfil a Customer's order where:
   • a. the Customer has provided false data or the data provided makes it impossible to process the order;
   • b. the Customer owes money to the Seller for any reason and the debt is due and unpaid;
   • c. the Customer infringes the rights of the Seller or third parties, in particular their personal rights;
   • d. the Customer uses the Store to commit an offence or a crime, or their conduct is contrary to social norms or constitutes an abuse of rights contrary to the socio-economic purpose of the Store;
   • e. the Customer interferes with the operation of the Store without the prior written consent of the Seller;
   • f. the Customer discloses login credentials and passwords to third parties;
   • g. the Customer violates these Terms and Conditions;
   • h. in the case of a personalised order, if the Seller considers that it contains profanities, commonly considered offensive or discriminatory content, or registered trade marks.
5. Confirmation of the concluded contract issued by the Seller consists of a VAT invoice/receipt sent to the email address provided during account registration or purchase, together with a confirmation of the concluded contract and a copy of these Terms and Conditions in PDF format.

1. The Seller makes the following electronic services available through the Store:
   • a. use of the Store;
   • b. maintenance of a Customer Account;
   • c. subscription to the newsletter.
2. The provision of electronic services is subject to the conditions set out in these Terms and Conditions and is free of charge. Sales contracts are performed for consideration under the terms agreed therein.
3. Duration of the contract:
   • a. for the Customer Panel – for an indefinite period;
   • b. for use of the Store – for a definite period, i.e. for the period of actual use, including the placing and fulfilment of an order;
   • c. for the newsletter – for an indefinite period.
4. The Customer may, at any time and without observing any notice period, terminate contracts concluded for an indefinite period by deleting the account in the Customer Panel or unsubscribing from the newsletter.
5. When creating a Customer Account in the Store, the Customer sets a unique password linked to their chosen username. The Customer is required to keep their username and password confidential and to prevent unauthorised access by third parties. The Seller is not liable for any use of the Customer's login credentials resulting from inadequate security measures taken by the Customer.
6. The Seller is entitled to block the Customer Panel in the situations described in

1. Orders are placed by selecting the relevant options available in the Store and adding them to the shopping cart.
2. The contract is concluded once the Customer has provided the necessary data, accepted these Terms and Conditions, and clicked on the 'order with obligation to pay' button, which is clearly labelled as creating a payment obligation in accordance with

1. Delivery is carried out through the carrier chosen by the Customer from the options presented during the ordering process. In the case of free delivery, the means of delivery is chosen by the Seller.
2. Detailed information on delivery costs and conditions is available at https://diablochairs.com/en/delivery.
3. If the product is returned to the Seller due to: o incorrect delivery address data; o failure by the Customer to collect the shipment; o any other reason attributable to the Customer, the Seller has the right to charge the Customer for all related costs, in particular shipping costs.
4. If any irregularities in the condition of the shipment are identified, in particular external damage, the Customer should prepare a damage report together with the carrier. If irregularities are discovered only after delivery, the Customer should notify the carrier and request that a damage report be drawn up. The Customer acknowledges that failure to fulfil this obligation may result in the rejection of their claims against the Seller.
5. Where the Seller has had no influence over the choice of carrier and the Customer is a Consumer, the risk of accidental loss or damage to the goods passes to the Consumer upon delivery of the goods to the carrier by the Seller.
6. All products are dispatched from a warehouse located in Poland.

1. The Seller is obliged to deliver products free from defects and in conformity with their description in the Store. The Seller shall inform the Customer if the product sold may differ from the one presented. In respect of Consumers, the Seller is liable for any lack of conformity of the product with the contract on the basis of Directive (EU) 2019/771 of the European Parliament and of the Council on contracts for the sale of goods, as transposed into the national law of the Consumer's country of habitual residence, and any other applicable provisions of EU or national law.
2. The Seller offers a commercial warranty on the product sold. The warranty terms are available at: https://diablochairs.com/en/warranty. The exercise of rights under the commercial warranty does not exclude, limit or suspend the Consumer's statutory rights under the applicable legal guarantee.
3. The Customer submits complaints using the complaint form ('Complaint Form') available at https://diablochairs.com/en/returns-and-complaints or by email to [email protected]. In the complaint description, the Customer is required to provide: their contact details, a description of the defect and the date on which it was discovered, the model of the product, the date of purchase and the order or invoice number, and their expectations.
4. Receipt of the complaint is confirmed by the Seller by sending the Customer an email.
5. The Seller shall respond to the complaint without undue delay, and in any event within 30 days of receipt, and shall subsequently communicate its position to the Customer in the manner chosen by the Customer. If the Customer has not indicated a preferred contact method, the communication will be made by email.

1. The Consumer has the right to withdraw from the contract within 30 days of its conclusion, without giving any reason. The withdrawal period expires 30 days after the day on which the Consumer or a third party designated by the Consumer, other than the carrier, takes physical possession of the product.
2. The statutory right of withdrawal is 14 days from receipt of the product, pursuant to Directive 2011/83/EU on consumer rights, and the mandatory provisions of the Consumer's national law implementing this Directive. The Seller voluntarily extends this period to 30 days as an additional benefit beyond the statutory minimum. The extended 30-day period does not limit or replace the Consumer's statutory rights. Consumers in certain EU Member States may benefit from longer statutory withdrawal periods under national law; the Seller acknowledges and respects such rights.
3. To exercise the right of withdrawal, the Consumer must inform the Seller of their decision by means of an unambiguous statement (e.g. a letter sent by post or email) to the address set out in

1. The Seller declares that all personal data obtained through the Online Store is protected in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR) and other applicable data protection legislation. Personal data is processed only to the extent permitted by law, unless the Customer has given consent to broader processing.
2. Further information on the processing of personal data is available in the Privacy Policy at https://diablochairs.com/en/privacy-policy.

1. The Consumer has the right to seek resolution of a dispute through conciliation proceedings, including arbitration, which also requires the Seller's agreement. The Consumer may in particular seek assistance from organisations supporting consumer rights in their country of residence.
2. The Consumer may also seek assistance from civil society organisations whose activities include the protection of consumer rights.
3. Consumers resident in EU Member States may seek assistance from the European Consumer Centre (ECC) Network (ECC-Net), which provides free advice and assistance to consumers experiencing problems with cross-border purchases within the EU. The ECC in the Consumer's country of residence can be found at https://commission.europa.eu/live-work-travel-eu/consumer-rightsand-complaints/resolve-your-consumer-complaint/european-consumercentres-network_en. Consumers may also contact the national consumer protection authority or ombudsman of their country of residence. The Seller is willing to participate in out-of-court dispute resolution proceedings before a competent ADR body.
4. For disputes arising from online purchases, Consumers may also submit a complaint through the European Commission's Online Dispute Resolution (ODR) platform, which links to authorised ADR bodies across the EU, at: https://ec.europa.eu/consumers/odr/.
5. The rights set out in secs. 1–2 do not apply to Consumers who are natural persons acting in connection with a business activity, where it is apparent from the contract that it has a professional character for them.

1. The Customer is prohibited from performing actions that are prohibited under applicable law, in particular from infringing the rights of third parties. The Customer is also required to use the Store in a manner that does not disrupt its operation, including:
   • a. refraining from sending unsolicited commercial communications through the Store;
   • b. not using other Customers' accounts without appropriate authorisation;
   • c. refraining from taking actions aimed at obtaining other Customers' login credentials and passwords;
   • d. refraining from distributing content of an unlawful nature.
2. The law applicable to contracts concluded through the Store is Polish law, with the caveat that the choice of Polish law shall not deprive a Consumer of the protection afforded by provisions that cannot be derogated from by agreement under the law of the country in which the Consumer has their habitual residence (in accordance with Regulation (EC) No 593/2008 – Rome I).
3. In the event of a dispute, Consumers may bring proceedings before the courts of their country of habitual residence or the courts of Poland, in accordance with Regulation (EU) No 1215/2012 – Brussels I bis. The Seller's choice of Polish courts in these Terms and Conditions does not affect the mandatory rules of jurisdiction applicable to Consumer contracts under EU law.

1. This Article and the provisions contained herein apply exclusively to Customers who are not Consumers.
2. In the case of Customers who are not Consumers, the Seller has the right to restrict available payment methods, including requiring full or partial advance payment, regardless of the chosen payment method or delivery option and regardless of the conclusion of the sales contract.
3. A Customer who is not a Consumer is required to fulfil their obligations under the sales contract (in particular to pay the price and collect the product) without delay, and in any event within 3 days of its conclusion, unless the contract provides otherwise.
4. Products that are the subject of a contract with a Customer who is not a Consumer remain the property of the Seller until full payment of the price and delivery costs.
5. Upon delivery of the product to the carrier, the benefits, burdens and risk of accidental loss or damage to the product pass to the Customer who is not a Consumer. In such a case, the Seller shall not be liable for any loss, shortage or damage to the product occurring from the moment it is handed over for transport until delivery to the Customer, nor for any delay in transport.
6. Where the product is shipped via a carrier, the Customer who is not a Consumer is required to inspect the shipment within the time and in the manner customary for shipments of that type. If loss or damage during transport is identified, the Customer must take all necessary steps to establish carrier liability, failing which they lose the right to rely on such circumstances in any dispute with the Seller.
7. The Seller's liability towards a Customer who is not a Consumer is limited – regardless of its legal basis and both per individual claim and in aggregate – to the amount of the price paid and delivery costs under the contract. The Seller is liable to non-Consumer Customers only for typical, foreseeable damage at the time of conclusion of the contract and is not liable for loss of profit.
8. Statutory guarantee rights are excluded in respect of Customers who are not Consumers.
9. Polish law applies to Customers who are not Consumers.

1. The Seller reserves the right to amend these Terms and Conditions for material reasons, including changes in legislation, changes to the Seller's details, changes to the scope or manner of provision of services, and changes that regulate the Customer's obligations and rights in a manner more favourable than before.
2. All changes to these Terms and Conditions will be prominently published on the website www.diablochairs.com/en at least 14 days before the date on which they take effect. Customers will also be notified of all changes to the Terms and Conditions by email sent to the address associated with their Customer Account.
3. The notification of amendment will include a summary of the changes. A user who holds a Customer Account and does not accept the changes is entitled to notify the Seller accordingly. Such notification is equivalent to termination of the Customer Account management agreement.
4. Amendments to the Terms and Conditions shall not affect any orders or payments made by Customers before the date on which such changes take effect.

Terms and Conditions effective from 2026-07-02