Frequently asked questions Diablo Chairs

You can place an order directly on our website https://diablochairs.com/en/ — just add the product to the cart, proceed to checkout, and provide your shipping and payment details. Creating an account is not required, but registration allows you to track your purchase history and speed up future orders.

Yes, we also accept orders by phone and email — in this case, our consultant will confirm product availability, prepare a proforma invoice, and send you payment instructions.

Yes, we periodically offer discounts on selected products as well as promo codes. Visit our website regularly to stay up to date with current promotions.

We offer various payment methods:

• Bank transfer

• Online payment (Autopay, PayU)

If you choose a bank transfer, a proforma invoice will be sent to you after placing the order. Once the payment is credited, we will proceed with processing your order. The invoice must be paid within 7 business days, otherwise the order will be canceled.

Yes, we issue VAT invoices for both individual customers and companies. Simply select the appropriate option and provide company details during checkout.

If an error occurs during payment, please contact our Customer Service to complete your purchase.

After placing your order and completing the payment, we begin preparing your package. The preparation of the order for shipment and its handover to the carrier takes a maximum of (business days):

• chairs and tables: up to 24 hours
• poufs: up to 48 hours
• accessories/gadgets: up to 72 hours

Ordering a chair with personalized embroidery may extend the preparation time for shipment by 3 business days.

Estimated delivery time: 3–7 business days. All products are shipped from our warehouse in Poland.

At the moment, we do not offer personal pickups. All orders are processed exclusively via delivery.

The courier will make another delivery attempt or redirect the package to a pickup point. You will be notified directly by the courier company.

We provide delivery to most EU countries.

We do not offer standard exchanges. You can return the product and receive a refund. Please place a new order separately — the refunded amount cannot be transferred to a new order.

You have 30 calendar days to withdraw from the contract. To return a product, simply fill out the return form or send an email to [email protected], and then send the product to:

Domator24 sp. z o.o.
ul. Dekoracyjna 8,
65-155 Zielona Góra
Poland

Our store offers an additional option to return unused products within 365 days, provided they are in their original, undamaged packaging and show no signs of opening or use.

Refunds are processed within a maximum of 14 days after the returned product has been received at our warehouse.

To file a complaint, simply send the completed complaint form along with photos of the damage to [email protected]. Complaints are processed within 14 business days.

Our chairs come with a 2-year manufacturer’s warranty.

No. If your complaint is accepted, we will send you the specific replacement part or a new chair, and we will arrange the collection of the damaged components.

Email: [email protected]

Our advisors will be happy to help you choose the right model. Please contact us by email.

Yes, we prepare individual offers for larger orders. Please contact our Customer Service to receive a quotation.

Yes, we cooperate with leasing partners. Leasing offers are prepared individually depending on the value of the order.

Yes, our website uses encrypted SSL connections, and payments are processed by certified operators.

Your data is processed in accordance with applicable data protection regulations. We do not share it with third parties without your consent.

You can buy a gift card on our site, by selecting a denomination of 100 €, 200 € or 300 €. Add the card to the cart and proceed to checkout. You can pay online (Autopay, PayU, Google Pay, payment card). After purchase you will receive an email with the card code.

During checkout enter the gift card code in the cart or order summary. You may use multiple cards in a single order. If the order value exceeds the card balance, the remainder may be paid with another payment method.

You can check the card balance on the page https://diablochairs.com/en/gift-card-balance, by entering the card code. You can also view it in your customer panel or during checkout.

Remaining amount stays on the card and can be used for future orders until expiration (12 months from purchase).

When a product paid with a gift card is returned, we issue a new card for the refunded amount — valid for 12 months.

Gift cards are valid for 12 months from purchase and cannot be extended afterwards.