You have the legal right to withdraw from the contract within 30 days of receiving the goods. To exercise your right of withdrawal, fill out the form, pack the product together with accessories and documents, include the form or a note with your name, and return the package to the following address:
Domator24 Sp. z o. o.
ul. Dekoracyjna 8,
65-155 Zielona Góra
Poland
Before shipping, disassemble the chair (backrest, armrests, base). The gas lift can remain attached. You can ship the parts in one or two boxes — make sure they are well secured to avoid transport damage.
Send the package with any courier and provide us with the tracking number after dispatch.
The refund will be processed within a maximum of 14 days after the shipment is received at our warehouse.
For online payments, the money will be refunded automatically via the same method. If you paid via bank transfer, please provide the account number to which the amount should be sent.
We do not offer a standard exchange process. If you want to change a product, return the purchased goods (you will receive a refund via the same payment method you used to buy) and then place a new order. Funds from the return will not be automatically applied to a new order.
No, if your product includes personalization, such as embroidery on the headrest.
You can submit a complaint in several ways:
A complaint under the warranty is possible for all our products. Processing requires documentation of the defect or issue, as well as proof of purchase.
If you have questions or uncertainties, you can contact us at [email protected].
You can report any product defect during the warranty period. First, we check if the warranty is still valid.
Not always. In most cases, photo documentation is sufficient. The entire product only needs to be returned if requested by the complaints department.
The report goes to the complaints department, where we analyze the submitted information and documents.
Within a few days, we will propose a solution, which may include: sending a replacement part, product exchange, repair, price reduction, or refund.
The final decision regarding the complaint will be made within a maximum of 14 calendar days after receipt of the complaint form.
You can submit the complaint to the partner where you purchased the product, or directly to us. If you contact us directly, please include proof of purchase (e.g., receipt or invoice).
Open the package and check which parts are damaged. Then report the issue to us via email or the online form.
First, ensure the product was purchased directly from our shop and not through a partner. If it was purchased from us, please send all the information provided during the order (name, email, phone number), and we will help you locate the order number.
Skorzystaj z dedykowanego formularza.
Poniższy formularz dotyczy zgłoszeń tylko kart podarunkowych.
